return policy
cancel order
Most orders are processed within 1 hour and delivery is arranged within 24 hours. ShopWonder Hong Kong Shopping Mall is proud of its efficient delivery service.

You can cancel your order request by calling +852 6437 2330 within one hour after placing your order. If we receive your request after this, we will try to change your order status. Unfortunately, in most cases, packaging and shipping have now been completed and we cannot cancel your order for you.

If you are dissatisfied with any product you received, you can make it within 7 days after receipt of the goods and return it within 3 days after receiving the authorization from the customer service.

The main purpose of our website is to provide a simple and convenient shopping channel for customers who have purchased or used related products. Customers should have some understanding of the characteristics of skin care products, the smell of perfumes, or the color of cosmetics. If you order the wrong product, you can still return it and get a full refund. However, please note that all merchandise must be unopened or used; at the same time, you must bear the postage returned.

If the product is defective or we send a mistake due to our mistake, we will be happy to refund it together with the postage.

Please carefully check your purchase when choosing a fragrance or aromatherapy product. Based on the international embargo on perfume, the post office in your area may not accept delivery of perfume or aromatherapy products.

In order to process your return as soon as possible, all returns must include:

A copy of the delivery note or your order number
Return authorization (issued by customer service)
Reason for return

Please ensure that the product is safely packaged to prevent any damage during delivery. We also recommend that you use registered or insured postal mail for tracking purposes.

Credit card refund, we can only return the full amount of the outstanding amount; if you need to return the postage, we will arrange for your next order to be deducted or refunded through PayPal Paypal account.

This platform may cause the platform to fail to provide normal service due to force majeure such as wars, earthquakes, floods, fires, etc., or Internet transportation problems, signal line problems, and other unpredictable and uncontrollable causes, or cause your information leakage and damages. Irresponsible.

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